Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at customerservices@miradadeamor.com

COVID19

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our customers, co-workers and communities.

All employees have been trained on hand sanitising protocol, work areas are cleaned prior to shipping each package and all employees wear gloves and a face covering while packing orders.

Thanks again for continuing to support our business. In addition to subscribing to our newsletter and following us on social media, tell a friend or family member about us. 

If you have specific questions not addressed here or on our website, reach out to us. customerservices@miradadeamor.com

My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

  • Save various billing and shipping addresses to speed up the ordering process. 
  • Store credit card information to speed up checkout. 
  • Archive order history and track order status. 
  • Create a wish list for your favourite products. 
  • Sign up for the Newsletter.

By logging in to My Account, you can create a personalized wish list of your favourite products.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it. 

For further assistance, contact us, we will be happy to assist you.

Payments

Mirada De Amor accepts the following payment methods: Credit Card: Visa, MasterCard, American Express and Maestro. 

The total will be charged to your card when the order is shipped. 

Our Store also features an Accelerated Checkout option, allowing you to Shop easily online without having to enter your credit card details on the website.

These include:

PayPal Express & Apple Pay

Shopping & Orders

All items ordered online are wrapped in our Bespoke Mirada De Amor Gift box, with a Black Satin ribbon.

If you'd like to review a product, go to the relevant product page and scroll to the 'Add a Review' box beneath the product details. 

If you have an account please log in first, add your star rating and any feedback and then your review will be verified.

Please be aware that reviews are moderated prior to being made live. We will edit any misuse of language and may modify spelling/grammar where appropriate. 

Please also note that by leaving a product review you are giving consent for your views to be used by Mirada De Amor for marketing purposes.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to cancel or modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy. 

Once your order is placed you will receive a confirmation email to the email address indicated on the order form. Mirada De Amor will send you the relevant confirmation email for each Product as soon as it is ready to be shipped.  

The mails will contain a confirmation and summary of the Order in relation to any Product ready to be shipped, such as: product description and information as well as the total price of the order, including taxes (if necessary) and any shipping costs.

All of our Makeup brushes are cruelty free and Vegan.

For information about Product materials and sizes, you can check the Detailed Features guide on each product page.